Global Logistics & Wholesale Terms
Lustraire Luxury ships products globally through secure and insured logistics partners. All shipments are handled with professional packaging standards to ensure safe delivery.
Shipping timelines may vary depending on order volume, destination country, custom production requirements, and customs clearance procedures.
International shipments may be subject to customs duties, import taxes, or regulatory fees as determined by the destination country's laws. These charges are the responsibility of the buyer unless otherwise agreed in writing.
Returns are accepted only under pre-agreed contractual terms with wholesale clients. Due to the nature of certified diamonds and custom manufacturing, returns are evaluated on a case-by-case basis.
Any visible damage or discrepancy must be reported within 48 hours of delivery along with supporting documentation and images for review.
Specific shipping conditions, delivery schedules, and return terms may be outlined in formal purchase agreements with our B2B partners.